Question 1

Is basic insurance included?

Accepted Answer

Yes. Every Tower Automotive rental includes basic third-party liability and collision coverage at no extra cost. You can drive away with peace of mind from day one.

Question 2

How does the security deposit work?

Accepted Answer

A refundable security deposit is pre-authorized on your card at pickup. The exact amount depends on the vehicle class and rental length, and it's always disclosed before you confirm.

Question 3

Are optional protection plans available?

Accepted Answer

Yes. We offer optional upgrades for zero-deductible collision protection, theft protection, and tire & glass coverage. Add them online or at the counter.

Question 4

Do you accept international drivers?

Accepted Answer

Absolutely. International licenses, IDPs, and most foreign licenses are accepted. Newcomers and tourists are welcome — we rent to drivers from over 50 countries.

Question 5

What happens in an accident?

Accepted Answer

Make sure everyone is safe, call 911 if needed, take photos of all vehicles, exchange information, then call us immediately at 587-568-0204 or message us on WhatsApp. We handle the rest.

Question 6

Is roadside assistance included?

Accepted Answer

24/7 roadside assistance is included with every rental — flat tires, lockouts, dead batteries, towing. One call and we'll dispatch help.

Question 7

When is my deposit refunded?

Accepted Answer

Deposits are released back to your card within 3–5 business days of vehicle return. Some banks may take an additional 1–2 days to display the refund.

Question 8

Are your policies transparent?

Accepted Answer

Yes — what you see at checkout is what you pay. No hidden fees, no surprise charges. Every fee is itemized before you confirm.

Drive protected. Always.

Basic insurance included

Refundable deposit

International drivers

24/7 roadside

Clear accident steps

Optional protection

Detailed policies

Talk to a real human

Why Customers Trust Tower Automotive